Dear CAHL Colleagues,
Thank you to the many members and CAHL sponsors who were able to participate in our Annual Meeting and Regent’s Awards event on August 16, 2017, in Walnut Creek. It was wonderful to see so many of you and to connect in person to celebrate our chapter’s continued progress and achievements. We are grateful to District 5 Governor Anthony Armada, FACHE, for traveling to the Bay Area to speak and to Regent Erick Berry, FACHE, for his presentation as well. Congratulations to our incredible members and volunteers recognized during the evening!
- ACHE Service Awards: Ruth Cieri, FACHE; Ehren Hawkins; Ikenna Mmeje, FACHE; Bonnie Panlasigui, FACHE; Andrew Pete, FACHE; and Kieran Shah
- ACHE Distinguished Service Awards: Gerald Birk, FACHE; Joseph DeLuca, FACHE; and Kate Surman, FACHE
- President's Recognition Award: Baljeet Sangha, FACHE
- President and Regent's Award: Eric Johnson
- Volunteer of the Year Nominees: Leana Haddad, Leona Han, Eric Johnson, and Ryan Peck
- Regent's Awards - Early Careerist: Katie Abbott and Bryanna Gallaway
- Regent's Awards - Senior Careerists: Bonnie Panlasigui, FACHE; Brad Simmons, FACHE; and Eric Williams, FACHE
With fall approaching, we find our children, family members, and perhaps even ourselves returning to school. While our learning experiences may have involved the occasional pop quiz, midterm exam, or “cold call” on a question in class discussion, the ideal classroom for any one of us is an environment that cultivates a desire and genuine curiosity for life-long learning.
As Tony Armada referenced in his presentation at the annual meeting, our healthcare environment, like our world at large, is changing at a fast and accelerating rate. The companies and organizations we work for are adopting new business models, merging and consolidating with larger systems, tackling technology integration, and anticipating customer needs and expectations that were previously unforeseen.
We as leaders must keep up with a pace of change that is overwhelming to think about. How are we doing this? We are constantly learning – usually with the extra challenge of continuing to do our job. ACHE recognizes the pivotal importance of lifelong learning in our organization’s core values. Given the daunting nature of keeping up with the demands of our roles at work – and life and family as well – how do we create the mind-space to learn new skills and apply new knowledge? Erika Anderson’s article “Learning to Learn” in the Harvard Business Review last year noted key attributes cultivated by leaders who tend to maintain lifelong learning in work and life. Those attributes include aspiration, self-awareness, curiosity, and vulnerability.
Reflecting on these four attributes further, I noted linkages between them. In the midst of doing more with less time, endeavors like adopting a new practice or launching an EHR upgrade are daunting and typically time constrained. But what net positive impacts can we anticipate from these experiences? Our focus on those impacts can guide us to positive aspirations when learning is required for new endeavors.
Just as important as positive aspirations are to a team’s success is the opportunity to discuss and share ideas around strategic direction and goals, thereby allowing colleagues to learn from others’ perspectives. The conversation that stems from sharing ideas and opinions lends itself to self-awareness of progress toward goals as well as our own self-awareness as leaders of how we can better assist and support our teams.
As self-aware leaders, we can best use our curiosity, a natural human drive, to relentlessly ask the right questions of our colleagues, direct-reports, peers, and supervisors to ensure we remain in touch with the needs of our teams and staff. This genuine curiosity goes hand in hand with self-awareness and positive aspiration.
The honest dialogue that takes place in the interactions just described has the opportunity to reveal vulnerabilities in each of us. We might reveal where we don’t have expertise, relevant experience, or available resources, and this can feel scary. School children in supportive classrooms are very comfortable tackling new concepts. They know they may not get the answers right the first time because they have not seen the questions before. They are comfortable feeling vulnerable and challenged but know that with practice they will succeed. Our opportunity is to find time for what we need and want to learn while identifying opportunities for coaching, which creates critical support for new learners. Our ACHE policy on lifelong learning echoes the commitment we make to ourselves and others.
And so at a time when the school year traditionally resumes, we can all ask: “What in my professional or community work do I want to learn more about?” and “What things in my professional, family, personal, and community life are becoming especially necessary to learn more about?” It is imperative that we find the balance between wants and needs for lifelong learning by recognizing the overlap between our natural aspirations, curiosity, and responsibilities. This level of self-awareness brings a recognition of our vulnerabilities, opportunities, strengths, and most importantly trust in everyone with whom we work. That trust is paramount to the care and compassion we bring to all of our relationships, whether they are with colleagues, patients, family members, vendors, care providers, staff members, clinicians, supervisors, mentors, or friends.
Laura M. Hill Temmerman, FACHE
CAHL Chapter President
I am honored to offer this message written to complement this issue of the newsletter of our local ACHE chapter, the California Association of Healthcare Leaders (CAHL). But first, welcome to all of our new members, and congratulations to those who have recently advanced to Fellow.
Lifelong learning is essential for succeeding in the ever-changing environment of healthcare. As financing and delivery methods expand and evolve, so must our competencies as leaders. While it is crucial for executives to engage in lifelong learning, it is equally essential for professionals at all career stages. Growing one’s skillset is a valuable tool in preparation for new opportunities.
Developing one’s knowledge, skills, and abilities is an investment in the future. The benefits of lifelong learning reach beyond the individual and provide new opportunities for collaboration. Supporting the development of others results in rich and meaningful exchanges. Face-to-face seminars are an optimal opportunity for gaining insight from peers as well as building a professional network. Fostering new relationships and expanding existing ones is an added benefit of educational programs.
To engage fully in lifelong learning, one must perform a periodic self-assessment and evaluate individual as well as organizational needs. One should take time to explore both employer based and external offerings. It’s important to embrace new information, skills, and technologies while also maintaining relevant certifications and licensure requirements. Maintaining professional certification is essential for demonstrating competency and serving your organization.
Lastly, I would like to take this opportunity to acknowledge the following members for receiving the Early Careerist Award. This award is given to individuals who demonstrate leadership ability and innovative management, participate in community and health association activities, and engage in ACHE activities that assist ACHE in achieving its objectives. Congratulations to:
- Katie Abbott - Director, Cancer Network - Stanford Health Care
- Bryanna Gallaway - Director, Service Excellence - Stanford Health Care
I would also like to recognize the following Fellows for receiving the Senior-Level Healthcare Executive award, which is given to individuals holding C-suite positions who demonstrate executive capability in developing his/her organization and promoting its growth and stature in the community; contributing to the development of others in the healthcare profession; and engaging in leadership roles in local, state, or provincial hospital and health association activities. Congratulations to:
- Bonnie Panlasigui, FACHE – Executive Consultant, Witt Kieffer
- Brad Simmons, FACHE - Chief Operating Officer, UC Davis Medical Center
- Eric Williams, FACHE - Chief Operating Officer, Kaiser Permanente - Santa Clara
Thank you for the opportunity to serve as your Regent and allowing me to comment on the importance of lifelong learning in this message to you. I look forward to seeing you at the next CAHL event. Please refer to the CAHL website for upcoming events!
Erick Berry, FACHE
Regent for California - Northern & Central
Support Services Administrator Kaiser Permanente
Lifelong Learning – An Essential to Military Medicine
Maj Marc Rittberg, USAF, MSC
Lifelong learning is essential to all professionals, regardless of whether they are electricians, mechanics, or health care professionals. At David Grant Medical Center, Travis Air Force Base, lifelong learning is not only encouraged but it is also mandated in many cases. We have several members who, like in the civilian sector, must maintain their board certification in their field of specialty. This can apply to everyone from neurosurgeons to biomedical equipment repair technicians who are trained to work on an array of medical equipment.
The leadership here has initiated a program called learning rounds. The medical group commander, who is the equivalent of a CEO, attends rounds with hospital senior leadership each day. The rounds last about an hour and look comprehensively at the practice of a specific clinic: what went wrong, what went right, opportunities for improvement, sustainability of positive change, and barriers to standardizing care. The military system also has several sets of inspection criteria that ensure continuous learning is embraced. There is a web-based inspection control tool that examines where our flaws are and requests corrective action plans. Programs like these reinforce the need to fully examine our programs and procedures. We take a look at our materials, reach out to other military treatment facilities, and have ongoing dialogues. A common theme is to “Embrace the Red”. This expression encourages staff to own the problem after it’s been identified and seek out corrective measures to strengthen our programs. It’s that continuing learning that broadens and hones skillsets in the OR, ED, or patient admissions. We are continuously looking for best practices and identifying where we can incorporate them into our programs. The major emphasis is that we continually seek out knowledge and optimize our systems of care after graduating from a training school, residency, or fellowship. David Grant Medical Center can also be seen as stepping stone for lifelong learning. We host 14 residency programs in the graduate medical educational section, including among others family medicine, vascular surgery, internal medicine, oral maxillofacial surgery, an orthopedic PA fellowship, and pharmacy. These students start with a foundation of excellence and are expected to maintain it.
There is also a military component to lifelong learning. Enlisted members start their careers with an initial school, learn the basics of their jobs, and progress to additional training in more advanced schools. Some will go through 1, 3, 5, 7 and 9 level training as they develop in their careers, and it can take up to 20 years of service to earn the 9 level. Enlisted members also have continuous leadership training that they attend in class and online as they move through the ranks. This training is mandatory for the next rank to be obtained. Officers are expected to pursue a master’s degree, residency, fellowships, and training in industry to build on their skillsets. Like the enlisted members, officers will have leadership training that must be accomplished before they are eligible for the next rank. Schools can be online or in residence and can last 12 months.
In summary, lifelong learning is a foundation of military medicine and is deeply rooted in our past. Our leaders challenge us and encourage us to build on our foundation of knowledge. This not only helps the medical center foster a culture of learning, but it also brings cutting-edge medical care to our patients and beneficiaries.
Musings of a Life-long Learner
Jenna Ricks-Cosens is a health science student at CSU Sacramento, working toward becoming a physician assistant. After working as a medical assistant in occupational health, she decided she wanted to learn all aspects of health care, including administration. The Sacramento State program allows her to explore community health education, occupational health and safety, and healthcare administration. She is currently a HEN Student Council Liaison and will be graduating next spring.
After being in school for what feels like forever – and with graduation swiftly approaching – I have pondered what lies ahead of me. I hope to enter a graduate program to become a physician assistant (more school, I know) and recognize I will be heading into my career shortly thereafter. Recently, I have realized that I am beginning to miss school. I miss the classes, the people, learning new subjects, and putting my nose to the "study stone”. I have asked myself what my education has given to me, beside student loans and a stack of books I may never open again, and what I discovered was incredible: I realized my education has not only taught me specific facts but it has also taught me to love learning!
Having a career in medicine requires one to love learning, which is an essential quality of being a lifelong learner. Advancements in medicine occur frequently, sometimes daily, so it will be important to stay current with best practices in the care of my patients. But medicine is not the only field that requires lifelong learning. Growing in one’s career and developing new skills and attributes requires learning. Today information and technology move at an incredibly rapid pace, so continual learning helps us adapt to change. I plan to achieve my goal as a lifelong learner by subscribing to journals, researching new topics, attending conferences, being open to innovative ideas, and adapting to new methods and information to my practice. Moreover, I intend to work with others who share my views about lifelong learning so that we may gain knowledge from one another. Collaboration is an engine that propels the lifelong learner forward in today’s society.
Whether you are fully immersed in your career or just finding your bearings, lifelong learning is important and achievable. Life provides an excellent classroom for those willing to challenge themselves, so be a lifelong learner and aspire to grow.
A Vision for Professional Development
Laura Perez, CEO
Laura Perez is Executive Consultant at Epiphany Consulting.
We are valuable because we do good work. We are even more valuable when we can take on a variety of roles when needed. Fast Company magazine identified “adaptability” as the single most important skill to develop in order to thrive in the 21st century. The economic world is changing quickly and unpredictably; individuals who can pivot quickly to meet the needs of our ever-changing health care industry will achieve the most significant success.
For this reason, learning a new trade or refining your skills makes you more competitive and valuable to any organization. You don’t need to become an expert in everything you do. Instead, you want to be appreciated for your ability to perform well, adapt to change, and anticipate the next trend on the horizon. How you choose to navigate and use your savviness is up to you.
Developing your skills begins with assessing which skills are important for your desired career development. Read about career skills in the self-assessment section of CAHLwebsite. Speak with your manager and other career mentors to identify the types of skills that will help move you forward in your career.
Your development should follow the 70-20-10 rule:
70% of your development should come from on-the-job activities and action learning. This can include development experiences like managing a project, serving on a cross-functional team, taking on a new task, job shadowing, and job rotation.
20% of your development should come from interactions with others. This includes having a mentor, being a mentor, participating in communities relating to your practice, and serving as a leader in an organization.
10% of your development should come from training and education, including classes, seminars, webinars, podcasts, and conferences.
Just as self-motivation leads to a good employment fit, continued personal improvement is the key to keeping your career on a successful trajectory. Additionally, don’t rely on structured employer incentives to move yourself forward; instead, use your ambition and drive to launch your self-improvement efforts and grow professionally.
Self-Improvement Perpetuates Success
Personal improvement fuels ongoing success, opens career doors, and boosts self-confidence. Maintaining a positive self-image promotes advancement as peers perceive you as a key player in your field. By continuing to improve your understanding of the field you work in, it’s possible to increase productivity as well, leading to professional breakthroughs and opportunities for advancement.
Self-improvement supports your ability to perform within your field, illustrating your potential and furnishing plenty of reasons for management to help move your career forward. As you continue to learn and achieve recognition among others working in your field, respect and credibility follow, increasing your chances of career mobility.
Each individual has a unique set of career goals and personal expectations, so making the most of your circumstances requires a tailored approach. There are, however, universal strategies for improving yourself and your ability to thrive professionally. Use these approaches to enhance your career prospects:
- Continuing Education – Whether formally mandated by your profession or self-inspired, ongoing professional education keeps you on top of the latest trends and practices in your field. Over time, accumulated wisdom helps you stand out among your peers, moving you up the career ladder.
- Fill in the Blanks – Professional knowledge is gained through experience and education, but sometimes essential understanding (e.g., culture, informal power structures) falls through the cracks. As you seek to advance your career, focus on the knowledge gaps holding you back.
- Lean on Mentors or a Coach – Navigating the professional landscape is a lot easier with the help of trusted advisors. To continue improving your position within your field, seek inspiration from experienced colleagues who have walked in your shoes.
- Shake Things Up – The path to career success is not always linear. At times, improving yourself means changing directions midstream or moving laterally, allowing aptitude and potential to guide you rather than preconceived notions about how your career should unfold.
- Take-In Feedback – Throughout your career, valuable feedback emerges from myriad sources. Direct perspectives and comments from peers and superiors provide worthy insight, but these are not the only sources of good advice. Customers and patients – even third-party observers – are each equipped to offer unique perspective on job performance and room for improvement.
- Cultivate Forward Thinking – Moving your career forward requires progressive thought, which can be difficult to mobilize during trying times. To end up where you want to be, see yourself there first, then shape your road to career success.
While the recipe for success is not necessarily the same for everyone, proven practices aid personal development, increasing your chances of achieving greatness. Whether through education, motivation, or inspiration, self-improvement drives career success.
Perfect Your Interview Skills With ACHE's Interview Prep Tool
Have you explored ACHE’s Interview Prep Tool? When it comes to the interview process, preparation is key. Even the best candidates can be overlooked during the interview process if they fail to make a lasting impact.
This unique video interview preparation tool will help you develop a competitive edge. ACHE’s Interview Prep Tool features:
- A platform with video recording capability to help you perfect your professional presentation
- Healthcare management expert-recommended interview questions
- Best practices for your responses to questions in pursuit of positions at various career levels
- Customized self-assessments to critique your performance
- The option to easily share interview recordings with others for feedback
Visit ache.org/InterviewPrep to learn more and get started!
Are You Due to Recertify Your FACHE® Credential in 2017?
Demonstrate your continued dedication and commitment to lifelong learning by recertifying your FACHEcredential. Visit my.ache.org (login required) to learn when you are due to recertify. Please submit this application no later than Dec. 31; include your Qualified Education credits and your community/civic and healthcare activities. For more information, please visit ache.org/Recertify.
You may also contact the ACHE Customer Service Center at (312) 424-9400 Monday–Friday, 8 a.m.–5 p.m. Central time or email firstname.lastname@example.org.
Offering a Postgraduate Fellowship? ACHE Can Help
ACHE would like to know if your organization is offering a postgraduate fellowship for the upcoming year. If so, we encourage you to add it to our complimentary Directory of Postgraduate Administrative Fellowships at ache.org/Postgrad.
As a healthcare leader, you know how crucial it is to attract and develop highly qualified professionals in your organization. Gain exposure and start attracting top-notch applicants by posting your organization’s program on ACHE’s Directory. You may add a new listing or update a previous one at any time by completing the Online Listing Form.
Questions? Please contact Audrey Meyer, membership coordinator at (312) 424-9308 or email email@example.com.
Save Time and Money With ACHE Self-Study Program
Need to earn ACHE Qualified Education credits? Earn six hours by completing a course through ACHE’s Self-Study Program. Self-Study courses are portable and ready for you anytime—at home, in the office and more. Topics include finance, human resources, leadership and management.
Take advantage of ACHE’s special offer: purchase one self-study course and receive a second course at a 50 percent discount. To review a list of available courses and corresponding Health Administration Press books, and to place an order, visit the ACHE website.
ACHE Member Communities Can Enhance Member Experience
ACHE offers four community groups that align with our member’s professional backgrounds and diversity inclusion.
Sign up today: Join or renew one or more of these groups for an annual fee of $100 and receive benefits for the rest of 2017 and all of 2018. All benefits are accessible online and include a quarterly newsletter, an exclusive LinkedIn Group and special designation in ACHE’s online Member Directory.
|Amn Simon Adeniji||Beale AFB|
|Janee Crump||Suisun City|
|Jenny B. DeWayne|
|Jonathan P. Hooks|
|Holly L. Houston|
|Ramzy M. Awad, MD|
|Lucas T. Copperman|
|Kenneth J. Cortes|
|Vivek D. Ghiya|
|Jean J. Gurga|
|Carter Haynes, PhD|
|Michael B. Hill|
|David McGrew, CPA||San Mateo|
|Karen Murrell, MD|
|Faith Saporsantos, RN||Sacramento|
|Ashley Yeung||Foster City|
|Natisa L. Dill, RN||Hercules|
|Joyclyn L. Garrette||Oakland|
|Christopher F. Hottinger, III|
|P Orogo||Mountain View|
|Angel L. Shew|
|James S. White, Jr.|
|Daniel T. Coulter, FACHE||Monterey|
|Larodus J. Carter, FACHE||Merced|
|James R. Murray, FACHE||Santa Cruz|
|Anna K. Reach, FACHE||Sacramento|
|Elizabeth J. Freeman, FACHE|
|Michael L. Madden, FACHE||Yreka|
|Roland T. Pickens, FACHE||San Francisco|
|Michael L. Purvis, FACHE||Santa Rosa|
|Kenneth D. Graham, FACHE||Palo Alto|
|Dennis Kneeppel, RN, FACHE||South San Francisco|