Being an Authentic Leader and a Call to Action

Being an Authentic Leader and a Call to Action

by Michael O’Connell Authentic – that’s Merriam Webster’s 2023 Word of the Year. It’s a relevant word for CAHL as leaders coming out of a pandemic and dealing with many healthcare issues, including employee strikes, artificial intelligence, ransomware hacks,...
Embracing Human-Centered Design in Healthcare

Embracing Human-Centered Design in Healthcare

 by Rabiha Ahmed   When crafting a patient-centric experience, many of us employ various problem-solving frameworks to effectively identify and address gaps or issues that patients may encounter. Two prominent approaches stand out among these frameworks: Lean Six...
Volunteer Spotlight | Pravin Venketsamy

Volunteer Spotlight | Pravin Venketsamy

Pravin Venketsamy, MHA, volunteers on the Member & Volunteer Growth committee. He is a VP of Operations at One Medical, a healthcare subsidiary of Amazon.  Please tell us a bit about what you’ve been doing as a volunteer, and why you chose to take that...